Frequently asked questions
Making a reservation with Alcars is quick and easy. Simply visit our website, select your desired rental dates, choose from our available vehicles, and complete the booking process. Alternatively, you can contact our friendly team for assistance with your reservation.
To rent a car with Alcars, you will need a valid driver’s license, and a valid form of identification, such as a passport or national ID card. Additional requirements may apply depending on your specific rental location and the type of vehicle you choose.
Yes. For bookings confirmed on or after 22 October 2026, cancellation is free when we receive your request at least 48 hours before your confirmed pickup time. Any rental amount prepaid will be refunded in full. For cancellation less than 48 hours before pickup or a no-show, the charge is one day at your confirmed rental rate, capped at the total rental price; any prepaid rental amount above that charge will be refunded. Contact WhatsApp +212 662 215 158 or contact@alcars.ma with your booking reference, name and pickup date. Times are local to the pickup location in Morocco. Earlier bookings retain their original conditions. Changes remain subject to availability and any price difference. See our Rental Terms for details.
Prices on our website are displayed in US dollars (USD). The inclusions depend on the vehicle and your confirmed quote. Before booking, ask us to confirm the insurance cover and excess, mileage allowance, assistance arrangements and any delivery or optional-service charges in writing. Do not assume unlimited mileage or round-the-clock assistance unless these are expressly included in your booking confirmation.
Yes, we offer delivery and collection services to select locations for your convenience. Please inquire about availability and pricing when making your reservation, and our team will be happy to assist you.
Our standard fuel policy requires renters to return the vehicle with the same level of fuel as when it was collected. Alternatively, we offer pre-purchase fuel options for added convenience. Please refer to your rental agreement for details.
Yes, the minimum age requirement for renting a car with Alcars is typically 21 years old, although this may vary depending on the rental location and the type of vehicle. Additional age-related surcharges may apply for renters under 25 years old.
If anyone is injured or in immediate danger, seek help from the local emergency services first. When it is safe, contact ALCARS on +212 662 215 158 and follow the instructions in your rental agreement and insurance documents. Ask our team to confirm the assistance contact and coverage for your booking before pickup. Do not arrange repairs without the required authorisation.
While we understand that pets are an important part of many families, we ask that you please refrain from bringing pets into our rental vehicles out of consideration for other renters. Service animals are exempt from this policy and are welcome in our vehicles.
We value your feedback and strive to continually improve our services. If you have any comments, suggestions, or concerns about your rental experience with Alcars, please don’t hesitate to contact our customer service team or fill out our online feedback form.
Before you collect your rental car
What information should I send for an airport pickup?
Send your flight number, arrival date and expected landing time, together with your passenger and luggage requirements. Confirm the meeting point, the contact number and the procedure for delays with our team. Our Mohammed V Airport pickup guide explains what to prepare.
What should I check before accepting the vehicle?
Walk around the vehicle with the representative and record existing marks on the handover document. Check the fuel level and mileage, take clear photographs and ask about any warning light or unfamiliar control. Keep a copy of the agreed condition record.
How can I choose a car for my luggage?
Tell us the number of passengers and the number and approximate size of your bags. Ask us to confirm luggage space and transmission for the vehicle offered. Photographs alone do not confirm whether your own luggage will fit. Browse the vehicle listings, then confirm the details with our team.
Which details should I confirm in my quote?
Ask for the total price and currency, deposit, insurance and excess, mileage allowance, fuel policy and any additional charges. Check the pickup and return arrangements and keep the written confirmation. The conditions agreed for your booking determine what is included.